Professional delivery, handled with care

We offer a professional delivery service designed to make receiving your new furniture as straightforward as possible.

All orders are delivered by one of our trusted delivery partners, with delivery charges calculated according to your location.

When you place your order, we’ll provide an estimated delivery timeframe. We aim to deliver most products within 2–8 weeks of purchase. Bespoke products and orders with special requests may take a little longer.

While we always do our best to meet the estimated delivery timeframe, occasional delays caused by manufacturers or circumstances beyond our control can occur. If there is a delay to your order, we’ll keep you informed and let you know as soon as we can.

Arranging your delivery

Deliveries are usually made Monday to Sunday, between 9am and 7pm.

Once your furniture is ready for delivery, our delivery partner will contact you to arrange a convenient delivery date and time.

Small item delivery

Smaller items will be delivered to the ground floor or front entrance of your property.

Large item delivery

Larger furniture items will be delivered to a room of your choice, subject to suitable access.

Furniture assembly

For added convenience, you can choose our furniture assembly service for an additional fee at checkout.

Our delivery team will assemble your furniture for you, so it's ready to enjoy.

Delivery changes, cancellations & redelivery

We understand that plans can change. If you need to change your delivery date, cancel or amend an online order, please contact us at least 48 hours before your scheduled delivery.

Changes or cancellations made within 48 hours of delivery may incur an additional return or delivery charge.

Please note that bespoke items cannot be cancelled once the order has been placed.

If you are unavailable for an agreed delivery, or a delivery cannot be completed due to circumstances within your responsibility, a further delivery or return charge may apply.

Please check access before ordering

Before placing your order, please make sure your furniture will fit through all relevant doorways, hallways, passages, stairwells and landings, and that there is sufficient space to safely deliver the item into your chosen room.

If an item cannot be delivered into your property or room of choice because of access restrictions or insufficient measurements, this may be considered a failed delivery and you may be responsible for the cost of returning the goods.

If you're unsure whether an item will fit, please contact us before placing your order. We're happy to help.

Collection

If you have chosen to collect your order, we’ll contact you when your furniture is ready and provide details of when and where it can be collected.

Please bring your order confirmation when collecting your furniture.

Please note: Our in-store terms and conditions differ from our online ordering policy. For details of our in-store policy, please refer to your invoice.