Changed your mind? We're here to help.

We want you to be happy with your furniture and confident in your purchase. We understand that sometimes things don't work out as expected, so we offer returns or exchanges within 14 days of delivery, provided the product is in its original condition.

For small items, the cost of return shipping is the responsibility of the buyer. For larger items, a collection fee may apply to returns or exchanges, unless the product was damaged or faulty when received.

Mattresses

For health and hygiene reasons, mattresses cannot be returned unless they are faulty.

We strongly recommend visiting one of our showrooms before purchasing a mattress, where you can try our mattresses and find the right one for you.

Cancelled orders

We understand that plans can change and will always do our best to accommodate cancellation requests.

Orders may be cancelled for a full refund within 24 hours of purchase, provided the order has not yet been submitted to our manufacturer.

Once an order has been submitted to the manufacturer and entered production processing, cancellations will incur a 15% processing fee to cover administrative and production-related costs.

Bespoke or made-to-order items cannot be cancelled once production has begun.

If you would like to cancel your order, please contact us as soon as possible and include your order number.

Refunds

Once your return has been received and inspected, we’ll process your refund to the original payment method.

Refunds cover the product cost, excluding applicable processing and delivery fees. Please allow up to 5 working days for your refund to appear in your account once it has been processed.

Faulty or damaged products

Our delivery team takes great care when handling and delivering your furniture. If your order arrives damaged or you discover a fault, please contact us as soon as possible so we can help resolve the issue.

You can report a faulty or damaged product through our Contact Us page.

Depending on the issue, we may arrange an appropriate resolution, which can include an independent third-party technical inspection where required.

Please report any missing or damaged items within 48 hours of delivery.

Please don't attempt repairs yourself

If you notice a problem with your furniture, please contact our team before attempting any repairs, alterations or modifications.

Unfortunately, we may be unable to accept goods back where changes or repairs have been made without our prior approval, as this may invalidate the manufacturer's warranty.

Collection & restocking fees

For applicable returns and exchanges, our collection and restocking charges are:

Orders under 20kg
£40 collection fee + £10 restocking fee

Orders 20kg and over
A collection fee equivalent to the original delivery fee + £10 restocking fee

Sofas
£200 collection fee + £10 restocking fee

Collection and restocking charges exclude made-to-order furniture.

Condition of returned goods

Returned furniture must be in its original condition and, where applicable, original packaging.

We may deduct an amount from your refund to reflect any reduction in the value of the goods where, following inspection, the goods have been damaged or have not been returned in their original packaging.

If you're unsure whether your item is eligible for return, please contact us before arranging a return. We're always happy to help.