We’ve answered some of our most frequently asked questions below. If you can’t find what you’re looking for, please contact us and our team will be happy to help.

1. Where are you located?

We’re an independent furniture retailer with showrooms in Glasgow, Falkirk and Dundee, as well as an online store offering delivery across the UK.

Visit our Store Information page for showroom addresses, opening hours and directions.

2. What types of furniture do you sell?

We offer a carefully selected range of furniture for every room in your home, including sofas, beds, mattresses, dining furniture, fireplaces, lighting and home accessories.

Explore our full collection.

3. What payment methods do you accept?

We accept major credit and debit cards, as well as Klarna, allowing you to spread the cost of your purchase through available instalment options.

4. Do you offer finance or payment plans?

We currently offer payment in instalments through Klarna. We do not currently offer any other finance or payment plans.

5. Can I modify or cancel my order after placing it?

If you need to make a change or cancel your order, please contact us as soon as possible and include your order number.

Orders may be cancelled for a full refund within 24 hours of purchase, provided the order has not yet been submitted to our manufacturer.

Once an order has been submitted to the manufacturer and entered production processing, cancellations may incur a 15% processing fee to cover administrative and production-related costs.

Bespoke or made-to-order items cannot be cancelled once production has begun.

6. Do you deliver across the UK?

Yes. We deliver across the UK, although some remote areas, including parts of the Scottish Highlands, may be excluded or subject to additional delivery charges.

Delivery availability and charges are calculated based on your delivery address.

7. How long does delivery take?

Delivery times vary depending on the product, manufacturer, stock availability and your location.

Our current estimated delivery times are:

Sofas
4–8 weeks

Beds & mattresses
2–4 weeks

Living & dining furniture
2–4 weeks
Excluding Italian products

Italian furniture – living, dining & bedroom
6–8 weeks

Home accessories & lighting
1–2 weeks

These are estimated timeframes rather than guaranteed delivery dates. While we always do our best to meet the estimated timeframe, occasional manufacturer delays can occur. If there is a significant delay with your order, we’ll keep you informed.

8. How much does delivery cost?

Delivery charges are calculated at checkout based on your delivery address and order.

The cost may vary depending on the size and weight of your order and your location.

9. Will you assemble my furniture?

Yes. We offer a professional furniture assembly service for an additional fee.

If assembly is available for your order, you can select this option during checkout.

10. Do you remove old furniture?

Yes. We offer an old furniture removal service for an additional fee.

If you'd like us to remove your existing furniture, please contact us before arranging your delivery.

11. What happens if my furniture arrives damaged?

Our delivery teams take great care when handling your furniture. If your order arrives damaged or you discover an issue, please contact us as soon as possible.

Please report any missing or damaged items within 14 days of delivery.

You can find further information on our Returns page.

12. Can I return my furniture if I change my mind?

Yes, we offer returns or exchanges within 14 days of delivery, provided the product is in its original condition and meets our returns requirements.

Collection or return charges may apply.

For full details, please see our Returns page.

13. Can I visit your showrooms before buying?

Absolutely. We encourage customers to visit our showrooms where possible, particularly when purchasing larger furniture or mattresses.

You can see and experience our furniture in person, explore different styles and speak with our team.

Visit our Store Information page for locations and opening hours.

14. What happens after I place my order?

Once your order has been placed, we'll process it with the relevant manufacturer or supplier.

We'll provide an estimated delivery timeframe and keep you updated as your order progresses. Once your furniture is ready for delivery, our delivery partner will contact you to arrange a convenient delivery date and time.

15. What if my furniture won't fit through my doorway?

It's important to check access before ordering larger furniture.

Please measure your doorways, hallways, stairwells, landings and any other access points to make sure your furniture can safely reach its intended room.

If you're unsure, please contact us before placing your order. We're happy to help you check the requirements.

16. Can I collect my order?

Where collection is available, we'll contact you when your order is ready and provide details of when and where it can be collected.

If you'd like to discuss collection before placing your order, please contact us.